Welcome to the Employee Concern Resolution Process

Your Facility regards employee concerns of discrimination, harassment and unethical or unfair conduct as a serious matter. The prompt resolution of misunderstandings or conflicts is important to ensure effective working relations and to prevent the development of serious problems. The following is a formal problem solving process for employees to follow should a concern arise from the interpretation, application or claimed violation of any policy, rule, regulation or practice taken by the Facility with an employee. It is important that the employee follow the steps as presented in the Employee Concern Resolution Procedure to ensure the proper handling of a concern.

Employee Concern Resolution Procedure

Step One - Talk to Your Supervisor

When you have a concern or problem, you should first discuss the matter with your immediate supervisor or department manager within seven (7) calendar days of the incident. Following this discussion, the supervisor/manager will respond to your concerns within seven (7) calendar days either verbally or in writing with a recommendation to resolve the problem. If you do not believe your supervisor/ manager is the appropriate person to address your concern, or if you are uncomfortable discussing the situation with that person, proceed to 'Step Two.'

Options:

I have discussed this concern or problem with my immediate supervisor or department manager. I do not believe my immediate supervisor or department manager is the appropriate person to address my concern or I am uncomfortable discussing the situation with that person.

Employee Concern Resolution Procedure

Step Two - Written Request to the Administrators

If you feel your concern has not been satisfactorily resolved in 'Step One,' you should then present your written concern to the Administrator within five (5) calendar days following the supervisor/ manager's response, detailing the incident. (Use of the "Employee Problem/ Concern Form" is recommended, but not required.) The Administrator will contact you directly and respond with a written recommendation, typically within seven (7) calendar days. During this 7-day period, the Administrator may talk with you, your supervisor/ manager or witnesses, separately and/or jointly, regarding the circumstances surrounding the incident in question.

Options:

I have presented my written concern to the Administrator. I do not believe my Administrator is the appropriate person to address my concern or I am uncomfortable discussing the situation with that person.

Employee Concern Resolution Procedure

Step Three - Written Appeal for an Outside Review

If you feel your concern has not been satisfactorily resolved after 'Step Two,' you can appeal the Administrator's decision by completing the 'on-line;' Employee Problem/Concern form found at www.foundationshealth.net/employee-concern. Your appeal will be reviewed by a 3rd party HR professional. This appeal must be filed within seven (7) calendar days following the Administrator's response from 'Step Two.'

The assessment completed by the 3rd party professional will include a review of any previous steps taken at the Facility level and determine if additional measures are required. Supplemental information and/ or interviews may be requested. Upon completion, you will receive a written response to your appeal, typically within seven (7) calendar days. The 3rd party reviewer's decision and/or recommendations are final and will conclude the appeal process.

This Employee Concern Resolution Procedure is not to be used for reporting resident abuse.

Employee Concern Resolution Procedure

Employee Information

Employee Concern Resolution Procedure

Please review your completed Employee Concern form. If the information you have entered is correct select 'Submit Form'. NOTE: You will not be able to make changes to your Employee Concern form after selecting 'Submit Form'.